Effective Date: 6 April 2026

At Principle Carpentry, we aim to keep payments simple, secure, and transparent. This Payment Policy explains how payments are accepted and processed when you place an order on principlecarpentry.uk.

1. Who We Are

Legal Company Name: PRINCIPLE CARPENTRY LIMITED
Trading Name: Principle Carpentry
Company Number: 15714212

Registered Address:
17 Honeypot Lane
Wootton, Bedford
England, MK43 9QX
United Kingdom

Email: support@principlecarpentry.uk
Phone: +44 7476 508227

2. Accepted Payment Methods

We currently accept online payments through Stripe. The payment methods available for your order will be shown clearly at checkout before you complete your purchase.

3. Pricing and Charges

All prices on our website are shown in GBP (£).

Any delivery charges and any applicable taxes will be shown clearly at checkout before you place your order. We do not aim to include hidden fees or unexpected payment charges.

4. When Payment Is Taken

Payment is taken in full at the time you place your order.

Your order will only be confirmed once payment has been successfully authorised. If payment is not approved, the order will not be completed.

5. Secure Payment Processing

Payments on our website are processed through Stripe, a third-party payment provider. Stripe states that PCI compliance is a shared responsibility and that secure Stripe integrations can collect payment information directly and securely, helping reduce the risk of sensitive card data passing through a merchant’s own server. Google also requires merchants to collect personal and card information securely on protected pages.

6. Payment Verification

For security reasons, some payments may require additional verification by your bank or card issuer before the transaction can be completed. This may include an extra authentication step, such as entering a one-time code or completing a bank security check. Stripe documents that some card payments may require additional authentication, including 3D Secure, depending on the card, issuer, and region.

7. Failed or Declined Payments

If your payment is declined or cannot be authorised, your order will not be processed.

In that situation, you may:

try the payment again
use another available payment method
contact your card issuer or bank for further information

8. Order Checks and Fraud Prevention

To help protect our customers and our business from fraud or unauthorised transactions, we may carry out reasonable payment and order verification checks.

Where necessary, we may contact you to confirm certain order details before dispatch. If we are unable to verify payment information, we reserve the right to cancel the order and, where applicable, issue a refund to the original payment method.

9. Refunds

If a refund is approved, it will be issued back to the original payment method used for the order.

Please allow up to 7 days for us to process an approved refund after the relevant return or cancellation has been accepted. The time it takes for the refunded amount to appear in your account may also depend on your bank or card provider.

For full details, please refer to our Return and Refund Policy.

10. Billing Information

Customers are responsible for providing accurate and complete billing details at checkout.

If incorrect payment or billing information is provided, this may cause delays or prevent the order from being processed successfully.

11. Contact Us

If you have any questions about payments, billing, or checkout, please contact us: