Return and Refund Policy

    At Principle Carpentry, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we are here to help make the process as simple and straightforward as possible.

    Returns:

    • We accept returns of items within 30 days from the date of purchase.
    • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
    • You must provide proof of purchase (order confirmation, receipt, or invoice) to process your return.
    • We recommend using a tracked delivery service when returning products, as we cannot be responsible for items lost in transit.

    Refunds:

    • Once we receive and inspect your returned item, we will notify you of the status of your refund.
    • Refunds will be processed within 7 days of receiving the returned item.
    • Refunds will be issued to the original payment method used at the time of purchase.
    • Please note that shipping costs are non-refundable unless the return is due to a fault on our part (e.g., incorrect or damaged items).

    How to Return an Item:

    1. Contact Us: Please contact our customer service team at support@principlecarpentry.uk within 30 days of receiving your product to request a return authorization.
    2. Prepare the Item: Ensure the item is unused, in its original condition, and packaged securely for return shipping.
    3. Send the Item: Return the item using a tracked service to ensure its safe return. We recommend using the postal service that provides tracking for peace of mind.
    4. Refund Process: Once your return is received and inspected, we will issue a refund within 7 business days to your original payment method.

    Exemptions:

    • Products that are opened or used are not eligible for return unless they are defective or damaged upon receipt.
    • We cannot accept returns for customized or personalized items unless they arrive damaged or defective.

    Faulty or Damaged Items:

    • If the product you received is faulty, damaged, or incorrect, please contact us immediately. We will provide instructions for returning the item at no additional cost and arrange for a full refund or replacement.

    Important Notes:

    • Return Shipping Costs: Customers are responsible for return shipping costs, except in cases where the item is faulty or incorrect.
    • International Returns: For international returns, customers are responsible for all shipping costs, including customs duties and taxes, unless the item is faulty or damaged.

    We are committed to making sure that your shopping experience is easy and enjoyable. If you have any questions about our return or refund process, please feel free to reach out to our customer service team at support@principlecarpentry.uk.

    Business Information

    Legal Company Name: PRINCIPLE CARPENTRY LIMITED
    Trading Name: Principle Carpentry
    Company Number: 15714212

    Registered Address:
    17 Honeypot Lane
    Wootton, Bedford
    England, MK43 9QX
    United Kingdom

    Phone: +44 7476 508227
    Email: support@principlecarpentry.uk